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Drivers of customer satisfaction in the grocery retail industry: A longitudinal analysis across store formats

PUBLICADO EN: JOURNAL OF RETAILING AND CONSUMER SERVICES
FECHA: 20 de Mayo de 2021
AUTORES: Goic Marcel
TIPO: Artículo Internacional
AREAS: Marketing
LINK: https://www.sciencedirect.com/science/article/pii/S0969698921000710?via%3Dihub